Terms and Conditions

Therapy Sessions & Fees

Each standard therapy session lasts between 50 and 60 minutes and the rates can be found on the relevant page of the website.

At certain times of the year we may offer vouchers, discounts or offers, please note that the relevant offer terms will need to be met e.g. voucher code presented on booking appointment

Online therapy fees are payable in advance either by bank transfer or using Sumup. This will be discussed at the initial consultation. You will be sent an itemised invoice payment link via SMS or email. To pay, simply follow the instructions. It’s very straight forward! Face-to-face sessions cash, check or barter!

You will need to pay in advance if you wish to use the vouchers.


You, as a client, commit to attend all the appointments made.

  • Your attendance is part of your commitment to therapy and your future
  • If you do not cancel within a reasonable* time then you may have prevented someone else having that appointment or lost the therapist the chance to earn a wage.

Cancellation Policy

A minimum of 24 hours notice* is required to cancel any session, this must be via telephone, text or email. If an appointment is cancelled with less notice than that, then the full session fee will apply.

If we have to cancel or move your session you will be given at least 48 hours notice, more if possible. If the therapist cancels an appointment at short notice (less than 24 hours) there will be no fee for this session and a refund/reschedule will be offered.

Late cancellation or no-show fees may be waived in mitigating circumstances.

Arriving Late for an Appointment

If you are running late, please make contact as soon as possible.

Although we will try to accommodate late arrivals this will be dependent upon client bookings and flexibility with appointments and cannot be guaranteed.

If your session needs to be reduced due to your late arrival – the session fee remains payable in full.

If you continually run late for sessions, alternative appointment times or commitment to therapy will be openly discussed.


Your privacy and safety are of utmost importance and your details will be treated confidentially.  The only exception or breach in confidentiality will be in the following circumstances:

  • You or someone else is at serious risk of harm
  • I am ordered by court order to disclose information
  • Disclosure to GP or NHS care team – this will be discussed with you prior to any contact

All my work is conducted in accordance with and reference to the relevant ethical guidelines and principles (BACP / NCH) See privacy policy below for more information.


In order to ensure continued best practice, I receive regular clinical supervision of my work with clients. All client notes and any discussions are fully anonymised.

During supervision it may be necessary to review your case, but any reference that could allow you to be identified is removed and each client is referenced by a number and/or initials only.

As a member of a number of professional bodies, I continue to develop, deliver and retain up-to-date knowledge and information about each area in which I practice.  I attend and deliver a range of Continued Professional Development Courses throughout the year which easily exceeds the minimum requirements of each regulatory body/Standard.

Standards of Behaviour

  • I will work with you in a open, honest and non-judgemental way. I will always treat you with respect and not abuse the trust you put in me.
  • I, as the therapist, will use best practice and therapy underpinned by training, research, experience and neuroscience at all times.
  • You, as the client, undertake not to harm yourself, or any other person, including me, or any property belonging either to me or any other person.
  • You, as the client will be open and honest about any changes in your health and life which may affect therapy and its efficacy.
  • You will not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor.
  • I reserve the right to cancel the session and refuse any further therapy sessions if any of the above points are breached.


  • Any expression of dissatisfaction should initially be discussed with me and if not resolved, full details of the complaint should be sent to me and they will be reviewed at supervision.
  • If your complaint remains unresolved you have the right to forward it to the relevant association/council/regulatory body.


Results may vary from person to person.

As good practice we would always recommend you tell your doctor or care team about therapy, if in doubt about the appropriateness of any treatment or therapy please always seek advice from your doctor prior to receiving treatment.